Month: August 2016

As CEOs and their teams ‘Zig’ customers ‘Zag’ – holistic customer satisfaction still elusive – 2 of 2

This week’s blog, the second of a two series sequel, focuses on the ‘inside-out’ customer perspective – the so-called internal customer. The ‘Inside-out’ perspective deals with relationships and value-addition-contracting between: Departments Managers Individual employees (co-workers) Sister firms that form part… Read More ›