Design is the glue that ties together the vision as defined by the organisation’s Leader, Strategic intent, as well as the Human-resources that work hard to realise the vision and strategic intent. Without effective Design – Strategy, People, and Leadership, however good they are, will not create value and wealth for the organisation.

As CEOs and their teams ‘Zig’ customers ‘Zag’ – holistic customer satisfaction still elusive – 2 of 2

This week’s blog, the second of a two series sequel, focuses on the ‘inside-out’ customer perspective – the so-called internal customer. The ‘Inside-out’ perspective deals with relationships and value-addition-contracting between: Departments Managers Individual employees (co-workers) Sister firms that form part… Read More ›